Warranty & Returns

What is your return policy?

We try to ship our products out as quickly as possible, which means we might not catch your order in time to change it.

Because of the tens of thousands of patients who have experienced relief, we provide guaranteed relief or a 100% money-back guarantee of the product(s) if no level of relief was experienced. If this is the case, just let us know and we will be more than willing to help you return your product(s) for a full product refund within 90 days. 

Returns

To complete your return, we require you to provide the original packaging, a receipt or proof of purchase, and an RMA number assigned from our customer success team. The 90 day return policy is for all orders

Refunds (if applicable)
Once your return is received and inspected (shipping expenses are not refundable), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@novarelief.com

Levels of relief vary case by case. Some individuals might experience a lesser degree of relief than others, however, it is common for Nova users to experience increased levels of tension and pressure relief the longer they consistently use Nova on a daily basis.